DECEMBER 2022

VOlUME 05 ISSUE 12 DECEMBER 2022
Explaining the effect of Organizational Justice on Job Satisfaction and Work Performance
1Suzan Ashraf Wahby,2Prof. Dr. Mona Abdel Ghany,3Dr. Hazem Rasheed
1Arab Academy for Science, Technology and Maritime Transport
2Associate Professor, College of Management and Technology Arab Academy for Science, Technology and Maritime Transport
3Associate Professor in Marketing, College of Management and Technology Arab Academy for Science, Technology and Maritime Transport
DOI : https://doi.org/10.47191/ijsshr/v5-i12-63

Google Scholar Download Pdf
ABSTRACT

The aim of this research is to investigate the effect of organizational justice on work performance and job satisfaction. The purpose of this study is to examine the nature, strength and significance of the links between organizational justice, job satisfaction and work performance .Previous researchers have conducted on Organization justice, job satisfaction and work performance as separate concepts, few of them have attempted to examine the links between them. To date, there is a lack of evidence regarding the nature, significance and strength of relationships between these three variables. The literature review shows that employees’ perceptions of fairness in all organizational processes and practices are assumed to influence their behavior and work outcomes.
In order to achieve the aim of the research, the Quantitative method has been used through conducting questionnaires among employees. 400 employees were the participants, with the following results. First, the results showed that distributive justice, Procedural justice and Interactional justice are insignificantly affecting Job Satisfaction. Secondly, the results showed that distributive justice, Procedural justice and Interactional justice are insignificantly affecting work performance. These results suggest that managers should pay workers what they deserve , follow open and fair procedures , offer workers a voice , meet regularly , conduct employee surveys and keep an on-open door policy. Managers must work to distribute the functions, tasks and duties equally, fairs have fairness of outcome, in addition to developing appropriate rules and regulations in order to have fairness of decision making , lastly managers should care about their employees and build manager-employee communication. . Therefore, Employee performance and satisfaction are influenced by organizational fairness (fairness of distribution, fairness of method, and fairness of interaction). Employee’s demographic and career backgrounds are designed as moderators.

KEYWORDS:

Organizational Justice, Distributive Justice, Procedural Justice, Interactional Justice, Work Performance, Job Satisfaction and Employee’s demographic and career backgrounds.

REFERENCES

1) Abekah-Nkrumah, G., & Atinga, R. A. (2013). Exploring the link between organizational justice and job satisfaction and performance in Ghanaian hospitals: Do demographic factors play a mediating role? International Journal of Workplace Health Management, 6(3), pp. 189-204. https://doi.org/10.1108/IJWHM-04-2011-0011.

2) Adams, J. S. (1963). Towards an understanding of inequity. J. Abnorm. Soc. Psychol. 67:422. doi: 10.1037/h0040968.

3) Adams, J.S. (1965), “Inequity in social exchange”, Advances in Experimental Social Psychology, Vol. 2 No. 1, pp. 267-299.

4) Adams, J.S. and Freedman, S. (1976), “Equity theory revisited: comments and annotated bibliography”, Advances in Experimental Social Psychology, Vol. 9, pp. 43-90.

5) Al Jenaibi, B. (2010), “Job satisfaction: comparisons among diverse public organizations in the UAE”, Management Science and Engineering, Vol. 4 No. 3, pp. 60-79.

6) Alotaibi, A.G. (2001), “Antecedents of organizational citizenship behavior: a study of publicpersonnel in Kuwait”, Public Personnel Management, Vol. 30 No. 3, pp. 363-376.

7) Alexander, S., and Ruderman, M. (1987). The role of procedural and distributive justice in organizational behavior. Soc. Justice Res. 1, 177–198. doi: 10.1007/BF01048015.

8) Alder, S., & Tompkins, P. (1997). Electronic performance monitoring: An organizational justice and concertive control perspective. Management Communication Quarterly, 10, 259– 288.

9) Amaratunga, D., Baldry, D., Sarshar, M., & Newton, R. (2002). Quantitative and qualitative research in the built environment: Application of 'mixed' research approach. Work Study, 51(1), 17 31. https://doi.org/10.1108/00438020210415488

10) Ambrose, M. L., and Schminke, M. (2009). The role of overall justice judgments in organizational justice research: a test of mediation. J. Appl. Psychol. 94 2, 491–500. doi: 10.1037/a0013203.

11) Ambrose, M. L., Seabright, M. A., and Schminke, M. (2002). Sabotage in the workplace: the role of organizational injustice. Organ. Behav. Hum. Decis. Process. 89, 947–965. doi: 10.1016/S0749-5978(02)00037-7.

12) Ambrose, M., Hess, R. and Ganesan, S. (2007), “The relationship between justice and attitudes: an examination of justice effects on event and system-related attitudes”, Organizational Behavior and Human Decision Processes, Vol. 103 No. 1, pp. 21-36.

13) Ambrose, M. L., & Arnaud, A. (2005). Are procedural justice and distributive justice conceptually distinct? In J. A. Colquitt & J. Greenberg (Eds.), Handbook of organizational justice (pp. 85–112). Mahwah, NJ: Lawrence Erlbaum Associates.

14) Ambrose, M. L., & Schminke, M. (2007). Examining justice climate: Issues of fit, simplicity, and content. In F. Dansereau & F. J. Yammarino (Eds.), Research in multilevel issues (Vol. 6, pp. 397– 413). Oxford, England: Elsevier.

15) Andersson-Straberg, T., Sverke, M., & Hellgren, J. (2007). Perceptions of Justice in connection with individualized pay setting. Economic and Industrial Democracy, 28(3), 431-464.

16) Angle, H.L. and Lawson, M.B. (1994), “Organisational commitment and employees performance ratings: both types of commitment and performance count”, Psychological Reports, Vol. 75, pp. 1539-51.

17) Aryee, S., Budhwar, P. S., & Chen, Z. X. (2002). Trust as a mediator of the relationship between organizational justice and work outcomes: Test of a social exchange model.

18) Aryee, S., Walumbwa, F.O., Mondejar, R. and Chu, W.L. (2015), “Accounting for the influence of overall justice on job performance: integrating self-determination and social exchange theories”, Journal of Management Studies, Vol. 52 No. 2, pp. 231-252.

19) Asadullah, M.N. and Fernandez, R.M. (2008), “Work-life balance practices and the gender gap in job satisfaction in the UK: evidence from matched employer-employee data”, Discussion Paper No. 3582, IZA, Bonn, July.

20) Awamleh & Cedwyn. (2006). Impact of organisational justice in an expatriate work environment. Management Research News. 29. 701-712. 10.1108/01409170610716016.

21) Austin, W. and Walster, E. (1974), “Participants’ reactions to equity with the world”, Journal of Experimental Social Psychology, Vol. 10, pp. 528-48.

22) Bahrami, M., A, Montazeralfaraj, R., Gazar, S.,H, & Tafti, A.,D. (2014) Relationship between organizational perceived justice and organizational citizenship behavior among an Iranian hospital’s employees, 2013. Electron Physician 6: 838-844.

23) Benbasat, I.1984 An Analysis of Research Method-ologies, in The Information Systems Re-search Challenge, F.W, McFarlan (ed,). Har-vard Business School Press, Boston, MA,1984, pp. 47-85

24) Benbasat I, Goldstein D and Mead M (1987) „The Case Research Strategy in Studies of Information Systems‟ MIS Quarterly Vol. 11, pp. 369-386.

25) Bies and Moag (1986) “Interactional justice: communication criteria of fairness”, Research on Negotiations, Vol. 1 No. 2, pp. 53-55.

26) Bies, R. J. (1987). The predicament of injustice: The management of moral outrage. Research in Organizational Behavior, 9, 289-319.

27) Blau, P. M. (1964). Exchange and Power in Social Life. New Brunswick: Transaction Publishers.

28) Borrill, C.S., Carletta, J., Carter, A.J., Dawson, J.F., Garrod, S. and Rees, A. et al. (2001), The Effectiveness of Healthcare Teams in the National Health Services, Aston Centre for Health Service Organizations Research, Birmingham.

29) Bowling, A., (2002). Research methods in health. Buckingham, UK and Philadelphia, PA: Open University Press.

30) Brik,P.I (1994). Editorial:Transcultural versus cross-cultural. Western Journal of Nursing Research, 16(4), 344-346.

31) Brockner, J. and Siegel, P.A. (1996), “Understanding the interaction between procedural and distributive justice”, in Kramer, R.M. and Tyler, T.R. (Eds), Trust in Organizations: Frontiers of Theory and Research, Sage Publications, Thousand Oaks, CA, pp. 390-413.

32) Bugdol, Marek. (2018). A Different Approach to Work Discipline. A Different Approach to Work Discipline: Models, Manifestations and Methods of Behaviour Modification. 10.1007/978-3-319-74008-9.

33) Burns, N. and Grove, S.K. (2001) The Practice of Nursing Research, Conduct, Critique, and Utilization. 4th Edition, W.B. Saunders Company, Philadelphia.

34) Blaikie, N. (2000). Designing social research. Cambridge: Polity Press.

35) Boateng, F. D., & Hsieh, M.-L. (2019). Explaining Job Satisfaction and Commitment Among Prison Officers: The Role of Organizational Justice. The Prison Journal, 99(2), 172–193.

36) Bodur (2002) Bodur, S. (2002), “Job satisfaction of health care staff employed at health centers in Turkey”, Occupational Medicine, Vol. 52 No. 6, pp. 353-355.

37) Campbell and Finch, (2004) “Customer satisfaction and organisational justice”, Facilities, Vol. 22 Nos 7/8, pp. 178-189.

38) Card, D., Mas, A., Moretti, E. and Saez, E. (2010), Inequality At Work: The Effect of Peer Salaries on Job Satisfaction (No. w16396), National Bureau of Economic Research, pp. 1-54.

39) Chen S, Zhang YE, Long M. New genes in Drosophila quickly become essential. Science (New York, N.Y.). 330: 1682-5. PMID 21164016 DOI: 10.1126/Science.1196380.

40) Chou, (2013). The organizational citizenship behavior of IS personnel: Does organizational justice matter? Information & Management, 50, 105–111.

41) Clayton, S., & Opotow, S. (2003). Justice and identity: Changing perspectives on what is fair. Personality and Social Psychology Review, 7, 298–310.

42) Cormack, B.P., Valdivia, R.H. and Falkow, S. (1996) FACS-Optimized Mutants of the Green Fluorescent Protein (GFP). Gene, 173, 33-38. http://dx.doi.org/10.1016/0378-1119(95)00685-0.

43) Creswell, J. W. (2007). Qualitative inquiry and research design: Choosing among five approaches. Thousand Oaks, CA: Sage.

44) Cohen-Charash, Y., & Spector, P. E. (2001). The role of justice in organizations: A meta-analysis. Organizational behavior and human decision processes, 86(2), 278-321.

45) Cohen, L., Manion, L., & Morrison, K. (2007). Research Methods in Education (6th ed.). London and New York, NY: Routledge Falmer.

46) Cohn, E. S., White, S. O., & Sanders, J. (2000). Distributive and procedural justice in seven nations. Law and human behavior, 24(5), 553–579. https://doi. org/10.1023/A:1005571012599.

47) Coiera, E. (2000), “When conversation is better than computation”, Journal of the American Medical Informatics Association, Vol. 7 No. 3, pp. 277-287.

48) Cojuharenco, I., & Patient, D. (2013). Workplace fairness versus unfairness: Examining the differential salience of facets of organizational justice. Journal of Occupational and Organizational Psychology, 86, 371–393.

49) Colquitt, J.A., Lepine, J.A., Piccolo, R.F., Zapata, C.P. and Rich, B.L. (2012), “Explaining the justice – performance relationship: trust as exchange deepener or trust as uncertainty reducer?”, Journal of Applied Psychology, Vol. 97 No. 1, pp. 1-15.

50) Colquitt, J. A., Scott, B. A., Rodell, J. B., Long, D. M., Zapata, C. P., Conlon, D. E., & Wesson, M. J. (2013). Justice at the millennium, a decade later: A meta-analytic test of social exchange and affect-based perspectives. Journal of Applied Psychology, 98(2), 199–236. https://doi.org/10.1037/a0031757.

51) Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86, 386-400.

52) Cooper, D.R. and Schindler, P.S. (2006), Business Research Methods, 9th ed., McGraw-Hill, New York, NY.

53) Cooper, D. R., and Schindler, P. S. (2013). Business research methods (12th ed.)

54) Crawshaw, (2013). Organizational justice: New insights from behavioural ethics. Human Relations, 66(7), 885–904.

55) Cremer, D. (2005), “Procedural and distributive justice effects moderated by organisational identification”, Journal of Managerial Psychology, Vol. 20 No. 1, pp. 4-13.

56) Cropanzano, R. and Rupp, D.E. (2003), ‘‘An overview of organizational justice: implication for work motivation’’, in Porter, L.W., Bigley, G.A. and Steers, R.M. (Eds), Motivation and Work Behavior, McGraw-Hill Irwin, Burr Ridge, IL, pp. 82-95.

57) Cropanzano, R. and Ambrose, M.L. (2001), “Procedural and distributive justice are more similar than you think: a monistic perspective and a research agenda”, in Greenberg, J. and Cropanzano, R. (Eds), Advances in Organizational Justice, New Lexington Press, Lexington, MA, pp. 119-151.

58) Cropanzano, R. and Schminke, M. (2001), “Using social justice to build effective work group”, in Turner, M.E. (Ed.), Groups at Work: Theory and Research, Lawrence Erlbaum Associates Inc., Mahwah, NJ, pp. 143-57.

59) Cropanzano, R., Byrne, Z. S., Bobocel, D. R., & Rupp, D. E. (2001). Moral virtues, fairness heuristics, social entities, and other denizens of organizational justice. Journal of Vocational Behavior, 58(2), 164-209.

60) Cropanzano, R., Prehar, C. A., and Chen, P. Y. (2002). Using social exchange theory to distinguish procedural from interactional justice. Group Organ. Manage. 27, 324–351. doi: 10.1177/1059601102027003002.

61) Cropanzano, R., Rupp, D.E. and Byrne, Z.E. (2003), “The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviours”, Journal of Applied Psychology, Vol. 88 No. 1, pp. 160.

62) Cropanzano, R., Bowen, D.E. and Gilliland, S.W. (2007), “The management of organizational justice”, Academy of Management Perspectives, Vol. 21 No. 4, pp. 34-48.

63) Cropanzano, R., Li, A., & James, K. (2007). Intraunit justice and interunit justice and the people who experience them. In F. Dansereau & F. J. Yammarino (Eds.), Research in Multi-Level Issues (Vol. 6, pp. 415–437). Oxford, UK: Elsevier.

64) Cropanzano, R. and Prehar, C.A. (1999), “Using social exchange theory to distinguish procedural from interactional justice”, paper presented at the Annual Meeting of the Society for Industrial and Organizational Psychology, Atlanta, GA.

65) Daft, R. L. (2001). Essentials of organization theory and design: South Western Educational Publishing.

66) Deluga, R.J. (1994), “Supervisor trust building, leader-member exchange and organizational citizenship behavior”, Journal of Occupational and Organizational Psychology, Vol. 67 No. 4, pp. 315-26.

67) Deutsch, M. (1975). Equity, Equality, and Need—What Determines Which Value Will Be Used as the Basis of Distributive Justice? Journal of Social Issues, 31(3), 137–149. https://doi.org/10.1111/j.1540-4560.1975.tb01000.

68) Doğan, H. (2002). The Role of Intra-Organizational Communication and Procedural Information in Employees' Perceptions of Justice.

69) Du, J., Liao, J.Q. and Wang, F.S. (2005), “The study of justice perception in performance management and the degree of satisfaction”, Science & Technology Progress and Policy, Vol. 7 No. 3, pp. 191-192.

70) Duffy, R.D. and Richard, G.V. (2006), “Physician job satisfaction across six major specialties”, Journal of Vocational Behavior, Vol. 68 No. 3, pp. 548-559.

71) Duffy, J.A.M., Miller, J.M. and Bexley, J.B. (2006), “Banking customers’ varied reactions to service recovery strategies”, International Journal of Bank Marketing, Vol. 24 No. 3, pp. 112-132.

72) Elovainio, M., Kivima¨ki, M. and Helkama, K. (2001), “Organisational justice evaluations, job control, and occupational strain”, Journal of Applied Psychology, Vol. 86 No. 3, pp. 418-424.

73) Erturk, A (2007). Increasing organizational citizenship behavior of Turkish academicians: Mediating role of trust in supervisor on the relationship between organizational justice and citizenship behaviors. Journal of managerial psychology, 22(3), 257-270.

74) Farh, J.L., Cannella, A.A. and Bedeian, A.G. (1991), “Peer ratings, the impact of purpose on rating quality and user acceptance”, Group and Organizational Studies, Vol. 16, pp. 367-86.

75) Fassina, N. E., Jones, D. A., & Uggerslev, K. L. (2008). Meta‐analytic tests of relationships between organizational justice and citizenship behavior: Testing agent‐system and shared‐variance models. Journal of Organizational Behavior, 29(6), 805–828. https://doi.org/10.1002/job.494.

76) Fernandes, C. and Awamleh, R. (2006), “Impact of organizational justice in an expatriate work environment”, Management Research News, Vol. 29 No. 11, pp. 701-12.

77) Folger and Greeberg, (1985) “Procedural justice: an interpretative analysis of personnel systems”, Research in Personnel and Human Resource Management, Vol. 3, pp. 141-183.

78) Folger, R. and Konovsky, M.A. (1989), “Effects of procedural and distributive justice on reaction to pay raise decisions”, Academy of Management Journal, Vol. 32 No. 1, pp. 115-30.

79) Folger and Cropanzano, (1998) Organizational Justice and Human Resource Management, Sage, Beverly Hills, CA.

80) Folger, R. (1998), Fairness as moral virtue. In M. Schminke (ed), Managerial ethics: Moral management of people and processes, (pp. 13-34). Mahwah, NJ: Lawrence Erlbaum.

81) Furnham, A., & Stringfield, P. (1998). Congruence in job-performance ratings: A study of 360" feedback examining self, manager, peers, and consultant ratings.

82) Galliers, R.D. (1991). Choosing Appropriate Information Systems Research Approaches: A Revised Taxonomy. In: H.-E., Nissen, H.K. Klein, & R. Hirschheim, (Eds), Information Systems Research: Contemporary Approaches and Emergent Traditions, pp. 327–345. Elsevier Science Publishers, North Holland.

83) Gall, M. D., Gall, J. P., & Borg, W. R. (2003). Educational research: An introduction (7th ed.). Boston, MA: Pearson.

84) Ganapathy , R. (2002) Discipline at work:a guide for managers.kuala Lumpur:Business Bytes Network.

85) George, D. and Mallery, P. (2003), SPSS for Windows Step by Step: A Simple Guide and Reference, 4th ed., Allyn and Bacon, Boston, MA.

86) Ghosh, D., Sekiguchi, T., and Gurunathan, L. (2017). Organizational embeddedness as a mediator between justice and in-role performance. J. Bus. Res. 75, 130–137. doi: 10.1016/j.jbusres.2017.02.013.

87) Gilliland, S. W. (1994). Effects of procedural and distributive justice on reactions to a selection system. Journal of Applied Psychology, 79, 691–701.

88) Gouldner, A.W. (1960), “The norm of reciprocity: a preliminary statement”, American Sociological Review, Vol. 25 No. 2, pp. 161-178.

89) Greenberg, (1987). A Taxonomy of Organizational Justice Theories. Academy of Management Review. https://doi.org/10.5465/amr.1987.4306437.

90) Greenberg (1990b) Organizational justice: yesterday, today, tomorrow, Journal of Management, 16,399-432.

91) Greenberg, L. S. (2002). Integrating an emotion-focused approach to treatment into psychotherapy integration. Journal of Psychotherapy Integration, 12(2), 154–189.

92) Greenberg, J. (1982), “Approaching equity and avoiding inequity in group and organizations”, in Greenberg, J. and Cohen, R.L. (Eds), Equity and Justice in Social Behavior, Academic Press, New York, NY, pp. 389-435.

93) Greenberg, J. (1988), “Cultivating an image of justice: looking fair on the job”, The Academy of Management Executive, Vol. 8 No. 2, pp. 155-158.

94) Greenberg, J. (1990), “Organizational justice: yesterday, today, and tomorrow”, Journal of Management, Vol. 16 No. 2, pp. 399-432.

95) Greenberg, J. (1993). The social side of fairness: Interpersonal and informational classes of organizational justice. In R. Cropanzano (Ed.), Justice in the workplace: Approaching fairness in human resource management (pp.79-103). Hillsdale, NJ: Erlbaum.

96) Guo, Q.H. and Wang, D.F. (2008), “The empirical study about pay fairness and employee satisfaction”, Statistics and Decision, Vol. 13 No. 3, pp. 91-93

97) Hadi, S., Tjahjono, H. K., El Qadri, Z. M., & Prajogo, W. (2020). The Influence of Organizational Justice, and Positive Organizational Behavior: Systematic Review and Call for Future Research. The Journal of Social Sciences Research, 61, 67–84. https://doi.org/10.32861/jssr.61.67.84.

98) Hadi, S., Tjahjono, H. K., & Palupi, M. (2020). Study of Organizational Justice in SMEs, and Positive Consequences: Systematic Review. International Journal of Advanced Science and Technology, 29(03), 14.

99) Hair, J.F., Sarstedt, M., Ringle, C.M. and Mena, J.A. (2012), “An assessment of the use of partial least squares structural equation modeling in marketing research”, Journal of the Academy of Marketing Science, Vol. 41, p. 414

100) Hao, Y., Hao, J., & Wang, X. (2016). The relationship between organizational justice and job satisfaction: Evidence from China. Journal of Chinese Human Resource Management, 7(2), pp. 115- 128. https://doi.org/10.1108/JCHRM-07-2016-0012.

101) Heponiemi, T., Elovainio, M., Kouvonen, A., Kuusio, H., Noro, A., Finne-Soveri, H. and Sinervo, T. (2011), “The effects of ownership, staffing level and organisational justice on nurse commitment, involvement, and satisfaction: a questionnaire study”, International Journal of Nursing Studies, Vol. 48 No. 12, pp. 1551-1561.

102) Herzberg, F., Mausner, B. and Snyderman, B. (1959), The Motivation to Work, John Willey & Sons, New York, NY.

103) Homans, G. C. (1961). Human behavior: Its elementary forms.

104) Hur, W.-M., Han, S.-J., Yoo, J.-J. and Moon, T.W. (2015), “The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes”, Management Decision, Vol. 53 No. 3, pp. 605-624.

105) Imamoglu, S. Z., Ince, H., Turkcan, H., & Atakay, B. (2019). The Effect of Organizational Justice and Organizational Commitment on Knowledge Sharing and Firm Performance. Procedia Computer Science, 158(January), 899–906.

106) Jahangir (2006). The role of social power, procedural justice, organizational commitment, and job satisfaction to engender organizational citizenship behavior. ABAC Journal, 26(3).

107) Jankingthong, K. and Rurkkhum, S. (2012) Factors Affecting Job Performance: A Review of Literature. Silpakorn University Journal of Social Sciences, Humanities, and Arts, 12, 115-127.

108) Javad, E. and Davood, G. (2012), “Organizational commitment and job satisfaction”, ARPN Journal of Science and Technology, Vol. 2 No. 2, pp. 85-90.

109) Jegan. P. and Gnanadhas. M. E. (2011). Job satisfaction of batik employees working v ith E-Channels. Asian Journal of Business and Economics. 1(1.1). 1-9. Retrieved From http: "ionlineresearchjournals.com/ajbe/art/S I.

110) Johnson, J.S. (2007), “Organizational justice, moral ideology, and moral evaluation as antecedents of moral intent”, unpublished doctoral dissertation, Virginia Polytechnic Institute and State University, Blacksburg, VA.

111) Joy, V. L., & Witt, L. A. (1992). Delay of gratification as a moderator of the procedural justice distributive justice relationship. Group & Organization Management, 17(3), 297-308.

112) Juchnowicz, M., & Kinowska, H. (2018). Sprawiedliwość i zaangażowanie a poziom wynagradzania. Zarządzanie i Finanse, 16(1, cz. 2), 107–116.

113) Kaplan, B. and Duchon D. 1988 "A Qualitative and Quantitative Investigation of a Computer System's Impact on Work in Clinical Laboratories," Department of Quantitative Analysis and lnformation Systems, University of Cincinnati, Cincinnati, OH, December 1988.

114) Karam, E. P., Hu, J., Davison, R. B., Juravich, M., Nahrgang, J. D., Humphrey, S. E., & Scott DeRue, D. (2019). Illuminating the ‘Face’ of Justice: A Meta‐Analytic Examination of Leadership and Organizational Justice. Journal of Management Studies, 56(1), 134–171. https://doi.org/10.1111/joms.12402.

115) Kalleberg, A. and Marsden, P. (1995), “Organisational commitment and job performance in the US labour force”, Research in the Sociology of Work, Vol. 5, pp. 235-57.

116) Kohn, L., Corrigan, J. and Donaldson, M. (Eds) (1999), To Err is Human: Building a Safer Health System, Institute of Medicine, Cational Academic Press, Washington, DC.

117) Konovsky, M. and Cropanzano, R. (1991), “Perceived fairness of employee drug testing as a predictor of employee attitudes and job performance”, Journal of Applied Psychology, Vol. 76 No. 5, pp. 698-707.

118) Konovsky, M. A. (2000). Understanding procedural justice and its impact on business organizations. Journal of Management, 26(3), 489-511.

119) Kothari, C.R. (2004) Research Methodology: Methods and Techniques. 2nd Edition, New Age International Publishers, New Delhi.

120) Kwak, C. and Chung, B.Y. and Xu, Y. and Eun-Jun Cho. (2010), “Relationship of job satisfaction with perceived organizational support and quality of care among South Korean nurses: a questionnaire survey”, International Journal of Nursing Studies, Vol. 47 No. 10, pp. 1292-1298.

121) Latan, H., & Ramli, N. A. (2014). The Role of Organizational Justice, Trust and Commitment in a Management Control System (MCS)- Gain Sharing. International Journal of Accounting and Financial Reporting, 1(1), 186. https://doi.org/10.5296/ijafr.v4i2.6238.

122) Lambert, E. G., Hogan, N. L., & Griffin, M. L. (2007). The impact of distributive and procedural justice on correctional staff job stress, job satisfaction, and organizatioal commitment. Journal of Criminal Justice, 35, 644–656.

123) Lam, S.S.K., Schaubroeck, J., & Aryee, S. (2002). Relationship between organizational justice and employee work outcomes: A cross-national study. Journal of Organizational Behavior, 23, 1-18.

124) Ledimo, O. (2015). Development and validation of an organisational justice measurement instrument for the South African context. Risk governance & control: financial markets & institutions, 5 (1), 27-38.

125) Lee, H.,(2000). An empirical study of organizational justice as a mediator of the relationship among leadermember exchange and job satisfaction, organizational commitment and turnover intentions in the lodging industries.

126) Lerner, M. J. (1977). The justice motive: Some hypotheses as to its origins and forms. Journal of Personality, 45(1), 1-52. https://doi.org/10.1111/j.1467-6494.1977.tb00591.x

127) Lerner, M. J. (2003). The justice motive: Where social psychologists found it, how they lost it, and why they may not find it again. Personality and Social Psychology Review, 7, 388 –389.

128) Leung, P.B. and Smith, P.B. and Wang, Z.M. and Sun, H. (1999), “Job satisfactionin joint venture hotels in China: a organizational justice analysis”, Journal of International Business Studies, Vol. 27 No. 5, pp. 947-962.

129) Leventhal, G. S. (1980). What should be done with equity theory? New approaches to the study of fairness in social relationships. In K. J. Gergen, M. S. Greenberg, & R. H. Willis (Eds.), Social exchange: Advances in theory and research (pp. 27-55). New York: Plenum. doi:10.1007/978-1-4613-3087-5_2

130) Levin, David. (2008). The Opening of Vision: Nihilism and the Postmodern Situation. 10.4324/9780203023143.

131) Li, A. and Cropanzano, R. (2009), “Do East Asians respond more/less strongly to organizational justice than North Americans? A meta-analysis”, Journal of Management Studies, Vol. 46 No. 5, pp. 787-805.

132) Liao, W. C., & Tai, W. T. (2006). Organizational justice, motivation to learn, and training outcomes. Social Behavior and Personality, 34(5), 545-556.

133) Lim, B. T. H., & Loosemore, M. (2017). The effect of inter-organizational justice perceptions on organizational citizenship behaviors in construction projects. International Journal of Project Management, 35(2), 95–106. https://doi.org/10.1016/j.ijproman.2016.10.016.

134) Lind, E. A., and Tyler, T. R. (1988). The Social Psychology of Procedural Justice. Dordrecht: Springer Science & Business Media.

135) Lincoln, Y. & Denzin, N. (2000). The seventh moment: Out of the past. In N.K. Denzin and Y.S. Lincoln, (Eds.) Handbook of Qualitative Research (2nd Edition) (pp. 1047-1065). Thousand Oaks, CA: Sage Kothari, C.R. (2004) Research Methodology: Methods and Techniques. 2nd Edition, New Age International Publishers, New Delhi.

136) Loi, R., Hang-yue, N. and Foley, S. (2006), “Linking employees’ justice perceptions to organizational commitment and intention to leave: the mediating role of perceived organizational support”, Journal of Occupational & Organizational Psychology, Vol. 79, pp. 101-20.

137) Loi, R., Yang, J., & Diefendorff, J. M. (2009). Four-factor justice and daily job satisfaction: A multilevel investigation. Journal of Applied Psychology, 94(3), 770– 781. https://doi.org/10.1037/a0015714.

138) Lovett, S., Coyle, T. and Adams, R. (2004), “Job satisfaction and technology in Mexico”, Journal of World Business, Vol. 39 No. 3, pp. 217-232.

139) Lotfi, Mohammad & Pour, Mohammad. (2013). The Relationship between Organizational Justice and Job Satisfaction among the Employees of Tehran Payame Noor University. Procedia - Social and Behavioral Sciences. 93. 10.1016/j.sbspro.2013.10.168.

140) Lum, L., Kervin, J., Clark, K., Reid, F. and Sirola, W. (1998), “Explaining nursing turnover intent: job satisfaction, pay satisfaction or organizational commitment?”, Journal of Organizational Behaviour, Vol. 19 No. 3, pp. 305-321.

141) Makiney, J.D. , & Levy, P.E. 1998. The influence of self-ratings versus peer ratings on supervisors’ performance judgments. Organizational Behavior and Human Decision Processes, 74: 212-228.

142) Malhotra, N., Sahadev, S., & Sharom, N. Q. (2020). Organizational justice, organizational identification and job involvement: the mediating role of psychological need satisfaction and the moderating role of person-organization fit. International Journal of Human Resource Management, 0(0), 1–36.

143) Maslow, A.H., Frager, R., Fadiman, J., McReynolds, C. and Cox, R. (1970), Motivation and Personality, Harper & Row, New York, NY.

144) Masterson, S. S., Lewis, K., Goldman, B. M,. & Taylor, M. S. (2000). Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships. Academy of Management Journal, 43(4), 738-748.

145) McAuliffe, E., Manafa, O., Maseko, F., Bowie, C. and White, E. (2009), “Understanding job satisfaction amongst mid-level cadres in Malawi: the contribution of organizational justice”, Reproductive Health Matters, Vol. 17 No. 33, pp. 80-90.

146) McClelland, D.C. (1987), Human Motivation, CUP Archive.

147) McMillan-Capehart, A. and Richard, O. (2005), “Organizational justice and perceived fairness of hiring decisions related to race and gender: affirmative action reaction”, Equal Opportunities International, Vol. 24 No. 1, pp. 44-57.

148) Michael J. Campbell, David Machin and Stephen J. Walters (2007): Medical Statistics, a Textbook for the Health Sciences, 4th edition. Statistical Papers. 50. 217-218. 10.1007/s00362-007-0109-9.

149) Milkovich, G. T. & Newman, J.M. (2005). Compensation. 8th Edition. Boston: McGraw Hill.

150) Mishra, A. K. (1992). Organizational responses to crisis: The role of mutual trust and top management teams. Unpublished dissertation. Ann Arbor, MI: University of Michigan.

151) Mello, Jeffrey. (2010). Strategic Human Resource Management. Journal of Human Resources Education. 22.

152) Meyer, J.P., Stanley, D.J., Herscovitch, L. and Topolnytsky, L. (2002), “Affective, continuance and normative commitment to the organization: a meta-analysis of antecedents, correlates, and consequences”, Journal of Vocational Behavior, Vol. 61 No. 1, pp. 20-52.

153) Minibas-Poussard, J., Le Roy, J., & Erkmen, T. (2017). The moderating role of individual variables in the relationship between organizational justice and organizational commitment. Personnel Review, 46(8), 1635– 1650. https://doi.org/10.1108/PR-12-2015-0311.

154) Moazzezi, M., Sattari, S., & Bablan, A. Z. (2014). Relationship between organizational justice and job performance of payamenoor university employees in Ardabil province. Singaporean Journal of Business Economics, and Management Studies, 2(6), 57-64.

155) Mohammed Hadi, (2011) The relationship between the organizational justice and organizational citizenship behavior of the employees. Middle-east journal of scientific research 10(2), 141-148.

156) Moorman, R.H. (1991). Relationship between organizational justice and organizational citizenship behavior: do fairness perceptions influence employee citizenship?. Journal of Applied Psychology, 76, 845-855.

157) Morvaridi, B. (2005). Contentious Development Issues and Transnational Networks. In: Harrison, G. (eds) Global Encounters. International Political Economy Series. Palgrave Macmillan, London. https://doi.org/10.1057/9780230502819_8.

158) Mossholder, K.W., Bennett, N. and Martin, C.L. (1998), “A multilevel analysis of procedural justice context”, Journal of Organizational Behavior, Vol. 19 No. 2, pp. 131-141.

159) Nayyar, (1994) "Some Correlates of Work Performance Perceived by First Line Supervisor: A Study", Management and Labour Studies, 19, pp. 50-54.

160) Niehoff, B. P. - Moorman, R. H. (1993), “Justice as a Mediator of the Relationship Between Methods of Monitoring and Organizational Citizenship Behavior”, Academy of Management Journal, Vol. 36, No. 5, p. 527–556.

161) Noblet, A., Maharee-Lawlera, S. and Rodwell, J. (2012),“Using job strain and organizational justice models to predict multiple forms of employee performance behaviours among Australian policing personnel”, The International Journal of Human Resource Management, Vol. 23 No. 14, pp. 3009-3026.

162) Oren A . (2013). Life in magnesium- and calcium-rich hypersaline environments: salt stress by chaotropic ions. In: Seckbach J, Oren A, Stan-Lotter H, (eds) Polyextremophiles: Life Under Multiple Forms of Stress. Cellular Origin, Life in Extreme Habitats and Astrobiology 27 pp. 217–232. Springer: Dordrecht, The Netherlands.

163) Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.

164) Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. Res. Organ. Behav. 12, 43–72.

165) Organ, D., and Konovsky, M. A. (1989). Cognitive versus affective determinants of organizational citizenship behavior. J. Appl. Psychol. 74, 157–164. doi: 10.1037/0021-9010.74.1.157.

166) Ozel, A., & Cahit, A. B. (2017). Effect of Organizational Justice on Job Satisfaction. In A. López-Paredes & S. Valladolid (Eds.), Industrial Engeneering in the 4.0 Era (Vol. 10, pp. 205–219). Springer.

167) Pallant, J. (2010). SPSS Survival Manual: A step by step guide to data analysis using the SPSS program (version 18). 4th ed, UK: Open University Press

168) Parnell, J.A. and Crandall, W. (2003), “Propensity for participative decision-making, job satisfaction, organizational commitment, organizational citizenship behavior, and intention to leave among Egyptian managers”, Multinational Business Review, Vol. 11 No. 1, pp. 45-65.

169) Parvin, M.M. and Kabir, M.M. (2011), “Factors affecting employee job satisfaction of pharmaceutical sector”, Australian Journal of Business and Management Research, Vol. 1 No. 9, pp. 113-123.

170) Pervan, G.P. (1994b) A Case for More Case Study Research in Group Support Systems, TC8 AUS IFIP Conference, Bond University, Gold Coast, Qld, May 8-11, 485-496.

171) Pfeffer, J., & Langton, N. (1993). The effect of wage dispersion on satisfaction, productivity, and working collaboratively: Evidence from college and university faculty. Administrative Science Quarterly, 38(3), 382–407.

172) Phillips, J., Douthitt, E. and Hyland, M. (2001), “The role of justice in team member satisfaction with the leader and attachment to the team”, Journal of Applied Psychology, Vol. 86 No. 2, pp. 316-25.

173) Polit, D.F. and Beck, C.T. (2004) Nursing Research: Principles and Methods. 7th Edition, Lippincott Williams & Wilkins, Philadelphia.

174) Polit, D. F., & Beck, C. T. (2017). Nursing research: generating and assessing evidence for nursing practice. Tenth edition. Philadelphia: Wolters Kluwer Health.

175) Price, K. L., & Mueller, C. W. (1986), Absenteeism and turnover of hospital employee. Greenwich, Conn.: JAI Press.

176) Rad, A.M.M. and Yarmohammadian, M.H. (2006), “A study of relationship between managers’ leadership style and employees’ job satisfaction”, Leadership in Health Services, Vol. 19 No. 2, pp. 11-28.

177) Rafael, G., Gonçalves, G., Santos, J., Orgambídez-Ramos, A., & Sousa, C. (2017). Explanatory contribution of Social Responsibility and Organizational Justice on Organizational Commitment: An exploratory study in a Higher Public Education institution. Polish Psychological Bulletin, 48(4), 470–480. https://doi.org/10.1515/ppb-2017-0054.

178) Randeree, K. (2014). Islamic Perspectives on Gender Justice in Humanitarian & Development Settings: The Policy of Islamic Relief. Islamic Relief Worldwide: Birmingham, UK.

179) Rawls, J. (1999), A Theory of Justice, Revised ed., Belknap Press, Cambridge, MA.

180) Reed, S.A., Kratchman, S.H. and Strawser, R.H. (1994), “Job satisfaction, organizational commitment, and turnover intentions of United States accountants the impact of locus of control and gender”, Accounting Auditing & Accountability Journal, Vol. 7 No. 1, pp. 31-58.

181) Robbins, S.P. (2005), Organizational Behavior, 11th ed., Pearson Prentice-Hall, Englewood Cliffs, NJ.

182) Rupp, D. E., & Cropanzano, R. (2002). The mediating effects of social exchange relationships in predicting workplace outcomes from multifoci organizational justice. Organizational Behavior and Human Decision Processes, 89, 925–946.

183) Sweeney, P.D. and McFarlin, D.B. (1993) Workers’ Evaluations of the “Ends” and the “Means”: An Examination of Four Models of Distributive and Procedural Justice. Organizational Behavior and HumanDecisionProcesses,55,23-40.

184) Sarantakos, S. (1998) Social Research. 2nd Edition, MacMillan Education Australia, South Melbourne.

185) Saunders, N., Mark, K., & Thornhill, A. (2003). Organizational justice, trust and the management of change an exploration. Personel Review, 32(3), 360–375.

186) Saunders, M. N. K., Lewis, P. & Thornhill, A. (2009). Research Methods for Business Students (5th Edition). London: Pearson Education.

187) Saunders, Mark & Lewis, Philip & Thornhill, Adrian & Bristow, Alex. (2019). "Research Methods for Business Students" Chapter 4: Understanding research philosophy and approaches to theory development.

188) Scott, (2015). The Effects of Stress on Cognitive Aging, Physiology, and Emotion (ESCAPE) Project. BioMed Central Psychiatry, 15, 146 –160. http://dx.doi.org/10.1186/ s12888-015-0497-7.

189) Seo, Y. and Ko, J. and Price, J.L. (2003), “The determinants of job satisfaction among hospital nurses: a model estimation in Korea”, International Journal of Nursing Studies, Vol. 41 No. 4, pp. 437-446.

190) Sekaran, U. and Bougie, R. (2010), Research Methods for Business: A Skill Building Approach, Wiley, London

191) Settoon, R. P., Bennett, N., & Liden, R. C. (1996). Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity. Journal of Applied Psychology, 81, 219–227.

192) Sharma, N. and Singh, V.K. (2016), “Effects of workplace incivility on job satisfaction and turnover intentions in India”, South Asian Journal of Business Research, Vol. 5 No. 2, pp. 234-249.

193) Silva, M. R., & Caetano, A. (2016). Organizational justice across cultures: A systematic review of four decades of research and some directions for the future. Social Justice Research, 29(3), 257–287. https://doi.org/10.1007/s11211-016- 0263-0.

194) Skarlicki, D.P. and Folger, R. (1997), “Retaliation in the workplace: the roles of distributive, procedural, and interactional justice”, Journal of Applied Psychology, Vol. 83 No. 5, pp. 434-443.

195) Somers, M. J., & Birnbaum, D. (1991). Assessing self-appraisal of job performance as an evaluation device: Are the poor results a function of method or methodology? Human Relations, 44(10), 1081–1091. https://doi.org/10.1177/001872679104401004.

196) Somers, M., & Birnbaum, D. (1998). Assessing self-appraisal of job performance as an evaluation device: Are the poor results a function of method or methodology? Human Relations, 44(10), 1081-91.

197) Spector, P. E. (1997). Job Satisfaction: Application, Assessment, Causes, and Consequences, Sage.

198) Strom (2014). Work Engagement: The Roles of Organizational Justice and Leadership Style in Predicting Engagement Among Employees. Journal of Leadership & Organizational Studies, 21(1), 71-82. http://dx.doi.org/10.1177/1548051813485437.

199) Steers, R.M. (1977), “Antecedents and outcomes of organizational commitment”, Administrative Science Quarterly, Vol. 22, pp. 46-56.

200) Stecher, M.D. and Rosse, J.G. (2005), “The distributive side of interactional justice: the effects of interpersonal treatment on emotional arousal”, Journal of Managerial Issues, Vol. 17 No. 2, pp. 229-46.

201) Sweeney, P.D. and McFarlin, D.B. (1993), “Worker’s evaluations of the ‘ends’ and the ‘means’: an examination of four models of distributive and procedural justice”, Organizational Behavior and Human Decision Processes, Vol. 55 No. 1, pp. 23-40.

202) Suifan, T. S., Diab, H., & Abdallah, A. B. (2017). Does organizational justice affect turnover-intention in a developing country? The mediating role of job satisfaction and organizational commitment. Journal of Management Development, 36(9), 1137–1148. https://doi.org/10.1108/JMD-02-2017-0048.

203) Suliman, A. M. T. (2007). Links between justice, satisfaction and performance in the workplace: A survey in the UAE and Arabic context. Journal of Management Development, 26(4), 294-311.

204) Suliman, A., & Kathairi, M.A. (2013). Organizational justice, commitment and performance in developing countries: The case of the UAE. Employee Relations, 35(1), 98-115.

205) Swanson, R. A., & Holton III., E. F. (2005). Research in organizations: Foundations and methods of inquiry. San Francisco, CA: Berrett Koehler Publications.

206) Tang, L. and Sarsfield-Baldwin, L. (1996), “Distributive and procedural justice as related to satisfaction and commitment”, SAM Advanced Management Journal, Vol. 61 No. 3, pp. 25-31.

207) Tekleab, A.G., Takeuchi, R. and Taylor, M.S. (2005), “Extending the chain of relationships among organizational justice, social exchange, and employee reactions: the role of contract violations”, Academy of Management Journal, Vol. 48 No. 1, pp. 146-157.

208) Thibaut, J. & Walker, L. (1975). Procedural justice: A psychological analysis. Hillsdale, NJ: Erlbaum.

209) Thibaut, J. & Walker, L. (1978). A theory of procedure. California Law Review, 66, 541-566.

210) Tjahjono, H. K., Fachrunnisa, O., & Palupi, M. (2019). Configuration of organizational justice and social capital: Their impact on satisfaction and commitment. International Journal of Business Excellence, 17(3), 336. https://doi.org/10.1504/IJBEX.2019.097957.

211) Trevino, L.K. and Weaver, G.R. (2001), “Organizational justice and ethics program ‘follow-through’ influences on employees’ harmful and helpful behavior”, Business Ethics Quarterly, Vol. 11 No. 4, pp. 651-71.

212) Tyler, T. R., & Blader, S. L. (2003). The group engagement model: Procedural justice, social identity, and cooperative behavior. Personality and Social Psychology Review, 7(4), 349- 361. https://doi.org/10.1207/S15327957PSPR0704_07.

213) Tyler, T.R. and Lind, E.A. (1992), “A relational model of authority in groups”, in Zanna, M.P. (Ed.), Advances in Experimental Social Psychology, Academic Press, San Diego, CA, Vol. 25, pp. 115-191.

214) Tyler, T. R., and Caine, A. (1981). The influence of outcomes and procedures on satisfaction with formal leaders. J. Personal. Soc. Psychol. 41, 642–655. doi: 10.1037/0022-3514.41.4.642.

215) Tyler, T.R. and Folger, R. (1980), “Distributional and procedural aspects of satisfaction with citizen-police encounters”, Basic and Applied Social Psychology, Vol. 1 No. 4, pp. 281-292.

216) Tyler, T.R. and Bies, R.J. (1990), “Beyond formal procedures: the interpersonal context of procedural justice”, in Carroll, J.S. (Ed.), Applied Social Psychology in Business Settings, Erlbaum, Hillsdale, NJ, pp. 77-98.

217) Tziner, A., Oren, L., Bar, Y. and Kadosh, G. (2011), “Corporate social responsibility, organizational justice and job satisfaction: how do they interrelate, if at all? Responsabilidad social corporativa, justicia organizacional y satisfacción laboral:¿ Como se relacionan?”, Revista de Psicología del Trabajo y de las Organizaciones, Vol. 27 No. 1, pp. 67-72.

218) Vecchio, R.P. (1982), “Predicting worker performance in inequitable settings”, Academy of Management Review, Vol. 7 No. 1, pp. 103-10.

219) Walster, E., Walster, G.W. and Berscheild, E. (1978), Equity: Theory and Research, Allyn & Bacon, Boston, MA.

220) Walumbwa, F. O., Cropanzano, R., and Hartnell, C. A. (2009). Organizational justice, voluntary learning behavior, and job performance: a test of the mediating effects of identification and leader-member exchange. J. Organ. Behav. 30, 1103–1126. doi: 10.1002/job.611.

221) Wang, H., (2010). Rapid identification of heterozygous mutations in Drosophila melanogaster using genomic capture sequencing. Genome Res. 20(7): 981--988.

222) Wayne, S. J., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leadermember exchange: A social exchange perspective. Academy of Management Journal, 40, 82–111.

223) Wesolowski, M. A., & Mossholder, K. W. (1997). Relational demography in supervisor subordinate dyads: Impact on subordinate job satisfaction, burnout, and perceived procedural justice. Journal of Organizational Behavior, 18, 351-362.

224) Zhang, (2014). It’s not fair or is it? The role of justice and leadership in explaining work stressor–job performance relationships. Academy of Management Journal. 57(3), 675–697.

225) Yu, J. and Murphy, K. (1993), “Modesty bias in self-rating of performance: a test of cultural relativity hypotheses”, Personnel Psychology, Vol. 15, pp. 357-63.

VOlUME 05 ISSUE 12 DECEMBER 2022

Indexed In

Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar