¹Fajar Surahman,
²Abubakar Basyarahil,
³Sukron Ma’mun

^1,2,3Public Administration Study Program, Faculty of Administrative Sciences, Universitas Madura

DOI : https://doi.org/10.47191/ijsshr/v5-i6-07

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ABSTRACT

Measuring public perception index on a certain public service is considered to be important if we want to determine its quality. This study was aimed to measure public perception index towards Civil Registry Service in Pamekasan. The method used in this study was survey in reference to the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 about guidelines for arranging survey of public perception unit. There were nine indicators of public perception index. The result of this study showed that service offered by Civil Registry Service in Pamekasan was good.

KEYWORDS:

public perception, public services, civil registry service of pamekasan

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VOlUME 05 ISSUE 06 JUNE 2022