¹Hesti Prastiko Ratih, ²Sugeng Mulyono, ³Djuni Farhan

¹Master of Management, Postgraduate, Universitas Gajayana Malang
²Postgraduate lecturer, Universitas Gajayana Malang
³Postgraduate lecturer, Universitas Gajayana Malang

DOI : https://doi.org/10.47191/ijsshr/v6-i11-20

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ABSTRACT

The quality of public services will be implemented optimally if employees at the agency feel satisfaction at work. Several indicators can be used to measure employee satisfaction, namely: the job itself, salary, promotions, supervision and co-workers. The aim of this research is to examine in depth employee job satisfaction and its indicators using a qualitative approach. This research was conducted at the Department of Investment and Integrated Services Mojokerto Regency, East Java Province, Indonesia. Research sampling used a snowball sampling technique where existing subjects provided references to recruit the required samples. In this technique an individual subject provides information about only one other subject and then the chain continues with only one reference from one subject. This pattern is continued until the subjects available as samples are deemed to have met the requirements.The results of this research conclude that: employees feel satisfied in carrying out their work. Parameters related to job satisfaction consisting of the job itself, salary, promotions, supervision and coworkers generally received positive responses from research subjects.

KEYWORDS:

Job satisfaction; the work itself; Wages; Promotion; Supervision; and Work colleague

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Volume 06 Issue 11 November 2023