VOlUME 06 ISSUE 08 AUGUST 2023
1Andrew Prasetyo Purnawan, 2Sambudi Hamali
Management Program, Management Study Program, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta, Indonesia 11480
DOI : https://doi.org/10.47191/ijsshr/v6-i8-19Google Scholar Download Pdf
ABSTRACT
This study aims to analyze employees' physical and mental workload in the legal and business development division and look for factors that affect the workload of the two divisions. The research methods used are cardiovascular load, NASA-TLX, and the Fishbone diagram. The results showed that one employee from the legal division experienced physical exhaustion. In the mental workload study, two people experienced a high mental workload, while five experienced a very high one. The fishbone diagram analysis reveals several factors, such as unresponsive counterparts and conflicts of interest, and in the legal division, such as work patterns that are constantly changing and fast and coordinating company and divisional compliance. The conclusion is that companies should periodically measure mental workload.
KEYWORDS:Cardiovascular load, Fishbone diagram, Mental Workload, NASA-TLX, Physical Workload
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