January 2024

Volume 07 Issue 01 January 2024
Emotional Intelligence and Managers’ Performance in Bayelsa State Civil Service
1Gift J. Eke PhD, 2Ogori Mariana Tamaraudieneni
1,2Department of Office and Information Management, Faculty of Management Sciences Niger Delta University, Bayelsa State
DOI : https://doi.org/10.47191/ijsshr/v7-i01-89

Google Scholar Download Pdf
ABSTRACT

The discourse on EI and employee work outcomes has taken up a lot of shelf space in recent times, as indicated in the extant literature. The study primarily investigates the relational outcome between emotional intelligence and managers in Bayelsa state civil service. Th study is cross-sectional in nature which reflect on multiple statement government ministries. Questionnaire was adopted as the main instrument for data collection, and the data collected was descriptively analyzed, while the spearman rank order correlational coefficient was adopted to quantify the empirical relationship between the study variables. The findings of the study are: self-awareness relates significantly with innovativeness, and self-awareness relates significantly with timely delivery. The research discovered a substantial relationship between self-awareness and innovativeness as a performance measure. Therefore, to enhance self-awareness competencies, managers of companies should do a better job of raising awareness of the significance of self-awareness among their personnel, particularly among the managers.

KEYWORDS:

Emotional Intelligence, Managers, Self-awareness.

REFERENCES
1) Checa, P., & Fernandez-Berrocal, P. (2019). Cognitive control and Emotional Intelligence: effect of the emotional content of the task. brief reports. Frontiers in Psychology, 10, p. 195-210.

2) Drigas, A. S., & Papoutsi, C. (2018). A new layered model on emotional intelligence. Behavioral sciences, 8(5), p. 45-55.

3) Goleman, D. (1998). Working with Emotional Intelligence. New York: Bantam Books.

4) Goleman, D. (2015). Emotional Intelligence. Journal of Romanian Child and Adolescent Neurology and Psychiatry. 13(3), p. 183-186.

5) Goren, L. (2018). Ten Strategies for Building EMOTIONAL INTELLIGENCE and Preventing Burnout. Family Practice Management. 25(1), p. 11-14.

6) Jorfi, H., Jorfi, S. & Moghadam, K. (2010). Impact of Emotional Intelligence on Performance of Employees. Postmodern Openings, 4, p. 63-74.

7) Kaur, N., & Hirudayaraj, M. (2021). The Role of Leader Emotional Intelligence in Organisational Learning: A literature Review Using 4I Framework. New Horizons in Adult Education and Human Resource Development, 33(1), p. 51-68.

8) Lee, J. J., & Ok, C. (2012). Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labour. International Journal of hospitality management, 31(4), p. 1101-1112.

9) Lopez-Zafra, E., Garcia-Retamero, R., & Martos, M. P. B. (2012). The relationship between transformational leadership and Emotional Intelligence from a gendered approach. The Psychological Record, 62(1), p. 97-114.

10) Mayer, J. D., Caruso, D. R., & Salovey, P. (2016). The ability model of emotional intelligence: Principles and updates. Emotion Review, 8, p. 290–300.

11) Mount, M. K., Barrick, M. R., Scullen, S. M., & Rounds, J. (2005). Higher-order dimensions of the Big Five personality traits and the Big Six vocational interest types. Personnel Psychology, 58, p. 447–478.

12) Nicomedes, C. J. C., & Avila, R. M. A. (2020). An analysis on the panic during COVID-19 pandemic through an online form. Journal of affective disorders, 276, p. 14-22.

13) Razal, M. (2021). Determinants of female employees' job performance in Malaysia. Management Science Letters, 11(1), p. 233-238.

14) Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, cognition and personality, 9(3), p. 185-211.

15) Sancoko, R., Setiawan, M., & Troena, F. A. (2019). The Influence of Organisational Culture and Spiritual Intelligence on Employee Performance through emotional intelligence (Studies In Pt. PIn (Persero) Distribution of Bali), Management and Economics Journal, 3(1), p. 67-80.

16) Serrat, O. (2017). Understanding and developing emotional intelligence. In Knowledge solutions (329-339). Springer, Singapore.

17) Wolfe, C.J., Caruso, D.R. (2004). Emotional intelligence. Shelton, CT: New Haven Consulting Group.
Volume 07 Issue 01 January 2024

Indexed In

Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar